Terms and Conditions

Updated 04.07.2025
Coach and Bus Week Limited its subsidiaries and trading arrangements (“CBWL” or “we”)Agreement of Terms and Conditions (this “Agreement”)
The Terms and Conditions (these “Terms”) comprise these Legal Notices and License Agreement relating to Coach & Bus Week magazine its websites www.cbwmagazine.com, www.coachandbusmarket.com, www.coachandbusjobs.com, www.coachandbusguide.com and its social media accounts at Facebook, LinkedIn, Instagram, (the “Site”).
CBWL may assign this Agreement or delegate any of its obligations hereunder.

Please read the following Legal Notices and License Agreement. By ticking the “I agree to the Terms and Conditions” box on a Site or by making a payment to purchase a product or service provided by CBWL or by using a free service provided by CBWL you are accepting all the Terms contained herein.

Legal Notices

Service Agreement
Access to, browsing and use of the Site is subject to the following Terms. Please read these Terms carefully. Creating an account with CBWL or otherwise using the Site will signify that you have read, understand, and agree to be bound by these Terms and to comply with all applicable laws and regulations. These Terms constitute a binding agreement between you and CBWL. If you do not agree to these Terms, you may not use the Site.

THESE TERMS CONTAIN WARRANTY DISCLAIMERS AND OTHER PROVISIONS THAT LIMIT THE LIABILITY OF CBWL. PLEASE READ THESE TERMS IN THEIR ENTIRETY.

1. The Site
The Site is operated by CBWL. The Site enables you to order, subscribe to and receive the delivery of various magazines and other publications, content and products (collectively, the “Products”) and have digital versions of the Products enabled for you to view online.
2. Your Account
Certain portions of the Site are available only to individuals who have registered with and obtained a password from CBWL. By registering with CBWL, you certify that you are at least 18 years of age. You may not provide or use a password, email address, or any other information of anyone else. You agree to provide true, accurate, current and complete information about yourself when you register with or order Products from CBWL, and to maintain and promptly update that information to keep it true, accurate, current and complete. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account, including the selection and use of all content and services.
3. Licensee Use of the Site
You may only use the Site for lawful purposes and in accordance with these Terms. CBWL reserves the right to refuse service, terminate accounts, or cancel orders at any time in its sole discretion, including, without limitation, based on any activity by a subscriber in violation of these Terms or applicable law.
4. International Users
The Service is controlled, operated and administered by CBWL from its offices within the United Kingdom. If you access the Service from a location outside the United Kingdom, you are responsible for compliance with all local laws. You agree that you will not use the Site or any Products accessed through the Site in any country or in any manner prohibited by the laws or regulations of the United Kingdom.
5. Intellectual Property
All content included as part of the Site, such as text, graphics, logos, button icons, images, as well as the compilation thereof, and all software used on the Site, is the property of CBWL or its suppliers and protected by United Kingdom and international laws, including without limitation copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. Each third-party content provider owns the copyright on content original to it including, without limitation, on the Products delivered or otherwise made available to you through the Site. Except as permitted by the Publication’s lawful owner, you acknowledge that you do not acquire any ownership rights by downloading Products accessed through the Site. Except as explicitly permitted or required under copyright law or the features of the Site, you may not modify, publish, reverse engineer, transmit, display, participate in the transfer or sale, create derivative works of, or in any way commercially exploit or provide to a third party the content of the Site, the Products, or any portion of them without the express permission of CBWL and the owner of such content. We do not grant you any licenses, express or implied, to the intellectual property of CBWL or our licensors except as expressly authorized by these Terms.
6. Content
CBWL is the publisher of and has editorial control over the Site and the Products. However, any opinions, advice, statements, services, offers or other information or content expressed or made available by third parties, including those made in Products offered by the Site are those of the respective author(s) and not of CBWL. CBWL does not guarantee the accuracy completeness or usefulness of any Products nor will we be liable for any loss or damage caused by your reliance on information obtained through the Site or from the Products. The Site may contain links to other Internet sites and third-party resources. CBWL does not assume any responsibility or liability for communications or materials available at such linked sites. These links are provided for your convenience only. You are solely responsible for understanding any terms and conditions that may apply when you visit or place an order through a third-party site.
7. Site
We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice. You agree that CBWL shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site.
8. Disclaimer of Warranties
The Site and all Products are provided in good faith by CBWL or its affiliates. CBWL, its affiliates, suppliers, licensors and agents expressly disclaim all warranties of any kind express or implied. In addition neither CBWL nor its affiliates suppliers licensors or agents makes any warranty that you will be satisfied by the Site or Products, or that the Site or Products will be continuous secure accurate reliable or free from errors. Maintenance of suitable internet connectivity is your sole responsibility. CBWL is not responsible for your inability to download or access the Site or Products and any material obtained from the Site or Products is obtained at your own risk. No advice or information given in any way by CBWL to you shall constitute or create any warranty.
9. Limitation of Liability
To the maximum extent permitted by the applicable law, neither CBWL nor its affiliates, suppliers, licensors or agents will be liable for any damages of whatsoever nature or amount arising from any use or consequence of use of the Products and Site above the total of fees paid by you to CBWL for the portion of the Site or Products giving rise to the claim.
10. Indemnification
You agree to defend, indemnify and hold harmless CBWL, its licensors, suppliers and any third-party content providers and their respective directors, officers, employees and agents from and against all claims losses expenses damages and costs including legal fees of all types arising out of or resulting from (a) your use of the Site or the Products (b) your violation of these Terms or (c) any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site or the Products using your account.
11. Monitoring
CBWL retains the right but not the obligation to monitor the Site to determine compliance with these Terms and any operating rules established by CBWL and to satisfy any law regulation or authorized government request. Without limiting the foregoing we retain the right to remove any content that we in our sole discretion find to be in violation of the provisions hereof or otherwise objectionable or in breach of CBWL’s licensors’ obligations.
12. Termination
Either CBWL or you may terminate these Terms at any time. Without limiting the foregoing CBWL may in its sole discretion and without liability terminate your password or use of the Site for any reason including without limitation if CBWL believes that you have violated or acted inconsistently with the letter or spirit of these Terms. Any termination of your access to the Service under any provision of these Terms may be effected without prior notice and CBWL may immediately deactivate or delete your account and all related information and/or bar any further access to the Service. Sections 2, 4, 5, 6 and 8 through16 shall survive termination of these Terms.
13. Recurring Subscription Option
CBWL’s recurring subscription option allows you to receive uninterrupted delivery of your Products without having to renew your subscriptions. When purchasing a subscription if you choose to use the recurring subscription option your automatic renewal of that subscription will be billed at the publication’s market rate at the time the term of your subscription expires. You will be notified by email of the renewal rate for the Publication and the credit or debit card you used for your initial subscription will be automatically charged at the end of the following month’s billing cycle. If your credit or debit card has expired or the account has closed, you will receive a renewal notification by email that will give you an opportunity to update your billing information. If you change your mind and decide you do not want to automatically renew a particular Publication contact customer support at 01733 293240 with your request. You may cancel your subscription at any time and receive a full refund for any undelivered issues. Note that recurring subscription may not be available for every Publication. Please contact customer support for availability of this option for a particular Publication.
14. Continuous Service
Your subscription will renew automatically until you cancel it or it finishes. You may cancel your renewal at any time by contacting customer service and receive a refund on any undelivered issues.
15. Miscellaneous
These Terms, the other rules, guidelines, licenses and disclaimers posted on the Site constitute the entire agreement between CBWL and you with respect to your use of the Site and supersede all previous written or oral agreements between us with respect to the subject matter hereof. These Terms shall be governed by the statutes and laws of the England. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.
16. Notification of Changes
From time to time, CBWL may revise these Terms to keep them up to date with CBWL’s products and services. Please refer to the Site periodically for any changes. Your access or use of the Site subsequent to such an update will signify your assent to be bound by such changes.
17. Our Address and Contact Email Address
Coach and Bus Week Limited
3 The Office Village
Cygnet Business Park
Forder Way
Peterborough PE7 8GX
UK
18. Privacy Policy
CBWL knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy (this “Policy”) explains CBWL’s treatment of information that we collect when you use our Site and when you use our Products (collectively, the “Service”). By using the Service, you are accepting the practices described here. This Policy does not apply to the practices of any person or entity other than CBWL, including operators of websites you may visit before or after visiting the Site and the owners or publishers of content and products and services you purchase, download or otherwise access through the Service.

Information We Collect

CBWL collects information from users, which may include personally identifiable information (“Personal Information”), at different points on the Site and through the Service or the CBWL Reader software as follows:
Information You Give Us
We receive and store information you enter on the Site or give us in any other way.
Registration data:
When you register for the Service, we ask that you provide basic contact information such as your name, address, and email address.
Order data:
When you order Products through the Service, we collect your purchase and address or billing information, including your credit card number and expiration date. However, we do not store our customer’s financial details.
Voluntary information:
We may collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with CBWL customer support.
Information Collected Automatically
We receive and store certain types of information whenever you interact with us via the Site or the CBWL Reader software.
Computer and device configuration, identification and location:
We automatically receive and log information from your browser, including your IP address, the name and ID of your computer, mobile device and other devices, your operating system, browser type and version, CPU speed, connection speed, and location information based on your IP address and as derived from GPS or similar features on your mobile device and other devices.
Referral, clickstream, and site interaction data:
We may also record the URL you linked from to get to the Site, your clickstream through and from the Site, and other tracking information.
Email delivery and open rates:
To help us make our emails more useful and interesting, and to ensure that we are delivering the Products you have ordered, we often receive a confirmation when you receive and/or open email from CBWL. In addition, we collect offline readership information.
Software installation, file downloads, and publication access:
When you install the CBWL Reader software or download Products or other files from the Site, we may record when each file transfer begins and ends and any errors that interrupt the transfer. The CBWL Reader software also records whether or not you downloaded and accessed a given Publication.
Information from Other Sources
We may receive information about you from other sources, add it to our account information and treat it in accordance with this Policy.
Customer and order data from our partners:
If you place an order for a Publication directly with the publisher or another CBWL partner for which we provide fulfilment or another Service, your account information and order information is passed to us.
Updated delivery and address information:
We may obtain updated contact information from third parties in order to correct our records and fulfil your orders or deliver communications to you.
Demographic and purchase information:
We may reference other sources of demographic and purchase information in order to provide you with more targeted communications and promotions.

How We Use Cookies

Cookies are alphanumeric identifiers that a website can store on your computer’s hard drive. When you visit the Site, create a user account, download or purchase a product from us, or sign-in to CBWL software we may set cookies on your personal computer. We require that cookies be enabled in your web browser so that we can identify you as a repeat visitor or customer and maintain session information for logged-in users. We also use cookies to track usage trends and patterns in order to better understand and improve areas of the Site. CBWL may allow other companies that are providing content on the Site to set and access their own cookies on your computer. Other companies’ use of cookies is subject to their respective privacy policies.
How We Use the Information We Collect
CBWL uses information about you to:

• Deliver the Products and other products you order or that are sent to you
• Verify access to secure content and your account information
• Determine whether you meet the minimum system requirements for use of the Service
• Provide you tailored content and instructions, renewal options and targeted promotions
• Service your customer support requests
• Ask you to participate in surveys about our products and services
• Offer you Service upgrades
• Better understand, on an anonymous and aggregated basis, how the Service is being used, including Web traffic and reading patterns, so that we may continually improve our Service

See below for a description of CBWL’s practices regarding e-mail communications to our users and how to update your preferences with respect to such e-mail communications.

How We Share the Information We Collect
We may share your Personal Information only as follows:

• Publishers and partners: CBWL may provide other merchants for whom CBWL sells or distributes Products or other products, with any Personal Information in connection with or as is necessary to fulfill your requests for their products, programs or services, or to satisfy other core business functions. In such instances, your Personal Information is governed by their respective privacy policies.
• Agents: We may employ other companies and individuals to perform functions on our behalf such as fulfilling orders, sending email, processing credit card payments, and providing customer service. These companies or individuals will be provided access to Personal Information needed to perform their functions, but these companies and individuals have agreed or will agree to not use your Personal Information for other purposes.
• Protection of the Site and others: We release account and other Personal Information when we believe release is appropriate to comply with the law; to enforce or apply our Terms of Service, the CBWL Reader License Agreement, or other agreements; or to protect the rights, property, or safety of the Site, our users, or others.
• Business transfers: CBWL may transfer Personal Information it collects in connection with a merger, acquisition or sale of all or most of the assets of CBWL related to the Site. You acknowledge that such transfers may occur, and that any acquirer of CBWL may continue to use your Personal Information as set forth in this Policy
• Trusted third parties: With your consent, we will make your Personal Information (not including your credit card information) available to trusted third parties who offer products and services we think may be of interest to you so that you can receive information or opportunities related to those products and services. You may update your preference with regard to our sharing your Personal Information for this purpose in the “My Account” area of the Site. These third parties with whom we share your Personal Information may use your Personal Information in accordance with their own privacy policies.
• With your consent: Other than as set out above, you will receive notice prior to our sharing your Personal Information with any third parties, and you will have an opportunity to choose not to share your Personal Information.
  CBWL reserves the right to use and disclose anonymous information, including aggregate information derived from your Personal Information, to inform publishers, partners, and other interested parties as to the usage habits or characteristics of CBWL’s user base; and to serve any other business purposes.

Email Communications to our Users

CBWL does send email communications to our users in connection with the provision of the Service. The following outlines the types of email CBWL sends to our users and the choices you have about which messages to receive.

• Messages required to service orders you place for Products and products fulfilled by CBWL: CBWL will send you email notifying you of the availability of each magazine issue or other product that you order either directly from CBWL or from one of our publisher or other merchant partners. We may also send you communications related to your order including, for example, communications encouraging you to pay for, register for the auto-renewal option for or renew your subscription.
• Messages required to service your CBWL account: CBWL may send you the following messages: (a) for newly registered users, a welcoming email;(b) messages confirming each order you place directly on the Site; (c) messages confirming your account changes; (d) messages inviting you to participate in customer surveys; and (e) messages informing you of important product or service updates related to our business.
• Marketing messages about Products you receive: We may send you marketing messages related to the Products you receive including, for example, messages encouraging you to purchase additional single copies or to subscribe to Products.
• Optional marketing messages from CBWL: Registered users may also occasionally receive information or special promotions from CBWL about additional Products, products or services. You may update your preference with regard to receiving such messages in the “My Account” area of the Site.
• Optional marketing messages from trusted third parties: With your consent, CBWL may share your Personal Information (not including your credit card information) with trusted third parties so that you may receive information or opportunities from these third parties about relevant products and services they offer. You may update your preference in the “My Account” area of the Site.

Removing Your Information

If at any time you would like to close your account, send contact 01733 293240. Your Personal Information will be removed from our active user database and will be deleted, provided that (a) you are current with all payment obligations, (b) CBWL does not believe it reasonably necessary to keep such information for any pending legal action, and (c) we are under no obligation to retain such information. Please be aware that any unfulfilled subscriptions may be cancelled without refund and you will have to re-register in order to use the Service. It is your responsibility to request a refund from CBWL or the appropriate merchant.

Security Practices

CBWL uses commercially reasonable security methods to protect your Personal Information. Your Personal Information will be stored in a database located behind multiple firewalls and accessible only to authorized personnel. We do not encrypt normal Web sessions, but any transmission to our servers of credit card or other Personal Information uses Secure Sockets Layer (SSL) software, which encrypts information you input. Password and credit card information is stored in our database in an encrypted, non-human readable form.
Children
CBWL does not knowingly collect, either online or offline, Personal Information from persons under the age of eighteen.
19. Notification of Changes
From time to time, CBWL may revise this Policy. The update date first written above is used to alert you to recent changes. If changes to this Policy will directly affect how we share your Personal Information, we will notify you by posting a notice on the Site or by sending you an email and giving you an opportunity to opt out of such change. Unless we notify you otherwise, our collection and use of your Personal Information is governed by the version of this Policy in effect at the time such Personal Information is collected.
20. Refund Policy
Your satisfaction is very important to us. You may cancel subscriptions ordered on www.coachandbusweek.net or www.coachandbusweek.net at any time. CBWL will provide a refund for all unserved issues to the credit card used for purchase. Single copy purchases will only be refunded in the case that you are unable to download the issue. Please contact 01733 293240 to request a refund.

Refer a Friend Cashback Scheme

Coach & Bus Market (“CBG”) may from time to time run a Refer a Friend promotion offering cashback rewards to existing members for referring new operator members to join the CBG platform.

By participating in the Refer a Friend scheme, you agree to the following terms:

1. Eligibility:
   Only current, active CBG operator members are eligible to refer new operators. Referred operators must be genuine businesses not already registered or previously registered on the platform.

2. Reward:
   For each successful referral, the referring member will receive £20 cashback. A referral is considered successful once the referred operator has signed up and paid the full membership fee online.

3. Referral Method:
   Referred operators must put the referring member’s unique referral code at the time of sign-up in the coupon code box. CBG is not responsible for any unrecorded referrals if the referral is not properly declared.

4. Reward Payment:
   Cashback will be issued manually by the CBG team within 40 days of a confirmed sign-up and payment. Cashback may be processed via PayPal or by bank transfer at CBW’s discretion.

5. Abuse & Fair Use:
   CBG reserves the right to withhold rewards, suspend accounts, or revoke scheme access if we believe the scheme is being misused or referrals are not genuine.

6. Promotion Changes:
   This scheme is promotional and may be withdrawn, modified, or paused at any time without notice. Any referrals made after the scheme ends will not be eligible for rewards.

If you have any questions about the Refer a Friend scheme, please contact our team at guide@cbwmagazine.com.